Resideo
At Resideo, my role as a Product Leader revolved around refining the customer experience, which was divided into two main areas: facilitating a smooth mobile app experience for technicians and developing a web portal for back-office staff to engage with data effectively. My role also extended to empowering the operations, sales, and marketing teams with the necessary tools and insights to enhance their performance.
The key challenges I faced as a product manager included improving user activation loops to drive improved retention, accelerate product release cycles to meet customer expectations, and redefining the way our customers interact with our data to make the user experience delightful.
Resideo provided a unique challenge as a traditional hardware company looking to grow their services business. I’ve worked with our customer success, customer support, marketing, and sales teams to reinvent the way we handle both our operations in order to provide excellent care for our services customers. In most cases we had to rebuild these processes from scratch since the operations lifecycle for services differentiated too far from hardware.
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LifeWhere
I was brought in to drive the data team. My roles included overseeing our data products and our data product roadmap. Small team dynamics meant I was also handling most of the implementation work myself. Those implementations included data pipelines, different ML models, and the consumable piece of those models that our users interacted with.
Beyond our data products I was also focused on supporting our platform growth as well. I provided voice of customer on our installation experience, trained new customers on our web and mobile experience as they were onboarded, and evangelized the work we were doing by leading classes that examined data insights. This work led to successful product growth culminating in our acquisition by Resideo in 2019.